Accrington BB5 0RE, United Kingdom

CMAC provides a single source managed solution to your planned and emergency passenger transport and accommodation requirements, offering competitive prices from a nationwide network of over 3000 vetted and approved coach, minibus and taxi hire companies and hotel groups, and the reassurance of 24-hour 365 days a year customer support.

CMAC arranges in excess of 50,000 coach, minibus and taxi journeys per year to the general public, major corporate clients, holiday companies and airlines on a preplanned and emergency basis, moving in excess of half a million passengers a year. It operates 24 hours a day, seven days a week, 365 days per year. We also book and provide 40,000 hotels a year. Often a client will request all these services at the same time.

CMAC operates under the following brands which serve distinct customer needs:

Coach Hire Booking (CHB)
Business Continuity Transport (BCT)
Travel Management Solutions (TMS)
Divert Solutions (DDS)
Flight Delay Services (FDS)

We supply a managed passenger transport and accommodation service on both a pre-planned and emergency basis for a wide range of clients in the UK. Our clients have the security of knowing that we are available 24 hours a day, 365 days a year to order anything from one taxi to 50 coaches and multiple hotel rooms.

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Just wanted to pass on my thanks to you and your teams for managing the Tunisia evacuation over the last couple of weeks. On the whole I think we did a great job as the information coming from overseas wasn’t always reliable. We have a wash-up session next week so if anybody has any feedback to take into the meeting please let me know.

From my side the allocation of flights left a great deal to be desired with customers placed on flights at the other end of the country to where they needed to be. Maybe they need geography lessons for some of our overseas reps. Also if you have any feedback on the OCC arranging the transport rather than CSDC I would be interested to hear that.

Many thanks – Stephen

Head of Irregular Management - Thomas Cook

Lancashire Fire and Rescue Service (LFRS) contracted BCT in December 2015 to undertake booking of resilience accommodation and/or travel in exceptional emergency situations.
The recent floods over the Christmas 2015 period required the Contract to facilitate booking of accommodation for up to 120 people at very short notice. BCT immediately responded providing an excellent customer focussed service.

Praise was offered to BCT from LFRS’s Head of Training and Operational Review stating ‘Having the contract in place made operating OPCON and being the ‘host’ Fire and Rescue Service orders of magnitude easier than it otherwise could have been – a real step forward, thank you!



Lancashire Fire and Rescue